Solving Last-Mile Delivery Challenges & Reducing Misloads at Global Scale

Industry: Logistics & Last-Mile Delivery
Deployment Scale: 20M+ Shipments Daily | 100K+ Delivery Vehicles | 1,200+ Facilities
Learn more: Trackonomy’s LastMile Solutions

Executive Summary

Trackonomy is redefining logistics at scale. Current trends in last-mile delivery, such as evolving technology and shifting customer expectations, are driving the need for more efficient and responsive solutions across the entire supply chain. For one of the world’s largest shipping and delivery enterprises—operating 100,000+ vehicles and processing over 20 million shipments a day—Trackonomy deployed its vertically integrated platform to automate tracking, reduce misloads, and eliminate 20M+ daily manual scans. This initiative enabled the company to turn its entire fleet into smart vehicles and over 1,200 sites into smart facilities—driving unprecedented visibility, automation, and performance. This reduced operational costs for the business by eliminating inefficiencies and labor costs while supporting growth and scalability. Trackonomy’s solutions address the increasing demands of last-mile delivery and help meet customer expectations for speed, reliability and transparency throughout the delivery process.

The Challenge

Last-mile delivery is challenging, especially in rural and urban areas, where logistics providers must navigate complex locations and delivery routes, urban congestion, and long distances. Meeting customer expectations for fast and reliable delivery is getting harder due to these factors.

Even the most optimized logistics providers face persistent pain points:

• Manual barcode scanning creates bottlenecks and human error
• Misloads (when a parcel is placed in the wrong delivery vehicle) occur in 1 out of every 300 shipments, driving up costs through repeat delivery attempts, additional labor to reprocess parcels, operational inefficiencies, and in some cases, insurance payouts for lost items, resulting in millions in chargebacks annually.
• Fragmented visibility between suppliers, distribution centers, and last-mile operations limits proactive resolution
• Existing ERP and IoT tools lack real-time intervention and intelligent edge coordination

The Solution

Trackonomy enabled one of the most ambitious visibility and automation overhauls in modern logistics, leveraging:

• SmartTape: a peel-and-stick sensor tracking solution that converts any package into a smart asset
• ClearTape: a thin, passive RFID-enabled label that seamlessly integrates into supplier workflows, enabling real-time chain-of-custody, automated scan tunnels, and vendor-to-dock visibility without requiring any power or manual scanning
• Liquid Computing: real-time orchestration of edge, middle, and cloud computing to solve problems at the right latency
• Frontline Intelligence: devices communicate directly with workers through light, sound, etc, enabling immediate intervention, faster decision-making, and fewer downstream errors
• Unified Platform: seamless integration with ERP, TMS, and WMS systems

Results

• 20M+ manual scans eliminated daily, freeing labor and accelerating workflows
• 100K vehicles converted into Smart Vehicles and 1,200+ sites upgraded to Smart Facilities, enabling intelligent intervention at every node
• Installation completed in under 10 minutes, allowing for rapid deployment with minimal operational downtime
• 67% reduction in package misloads, enhancing delivery accuracy and customer satisfaction
• Improved route planning and reduced errors, contributing to a lower carbon footprint and aligning with sustainability goals
• $200M+ in annual savings through fewer misloads, reduced reprocessing, and lower insurance claims
• Real-time last-mile visibility and enhanced inventory mapping, with precise ingress/egress chain-of-custody tracking
• Achieved ROI in less than one year, driven by operational cost savings and efficiency improvements
• Increased transparency and trust with customers, through consistent delivery performance and automated visibility
• Supplier-to-destination labeling empowered suppliers to ship with full traceability and reduced warehouse handoffs

Recognition

This logistics leader was recently honored with the Best Use of RFID/IoT to Enhance a Product or Service award and won Best Large-Scale Deployment at the RFID Journal Awards, acknowledging its pioneering shift from manual to autonomous operations with RFID-enabled infrastructure and wearable technology.

Explore how this transformation is now available to the broader market in Trackonomy’s LastMile Solutions Press Release.